In this episode, Barry Ridgway, Vice President of State and Local Government and Education at ServiceNow, joins Triad to discuss how ServiceNow is evolving from a workflow company into the “AI Control Tower for Government.” He shares insights from Knowledge 26, explains how recent acquisitions (ARMIS, VESA, and Moveworks) are helping public sector organizations govern and orchestrate AI across their enterprises, and offers a practical roadmap for meeting agencies where they are—from AI-assisted work to fully autonomous workflows.