The AI Control Tower: How ServiceNow Is Orchestrating Government’s AI Future

In this episode, Barry Ridgway, Vice President of State and Local Government and Education at ServiceNow, joins Triad to discuss how ServiceNow is evolving from a workflow company into the “AI Control Tower for Government.” He shares insights from Knowledge 26, explains how recent acquisitions (ARMIS, VESA, and Moveworks) are helping public sector organizations govern and orchestrate AI across their enterprises, and offers a practical roadmap for meeting agencies where they are—from AI-assisted work to fully autonomous workflows.

Box and the Future of Trusted AI in the Public Sector

Brett Conrad, from Box, and Triad Technology Partners explore how government agencies are transitioning from AI hype to real-world production in 2026. By leveraging Box’s secure, FedRAMP-authorized platform, the strategy focuses on breaking down data silos to provide the necessary “context” for AI. The discussion highlights a model-neutral approach and the use of pre-built AI agents to help public sector leaders de-risk innovation and scale modernization through manageable, high-impact “micro-efforts.”

The Human Side of AI: Lessons for Public Sector Leaders

Modulaire co-CEO Curren Katz discusses her philosophy for responsible AI adoption, emphasizing that success lies in focusing on clear organizational outcomes and the people served, not just the technology. She advocates for building a governed foundation to avoid “AI debt,” viewing ethics and governance as an accelerator for innovation and trust, especially in the public and education sectors.

Building Trust in Tech

AI isn’t just transforming technology—it’s redefining how the public sector operates. But without trust, transparency, and governance, even the most advanced tools can become liabilities.
In this exclusive panel discussion, top experts dissect the realities of AI adoption, from cutting through hype to delivering real-world value for agencies and citizens alike.

12 Ways AI Can Optimize Your Business Operations

Explore how AI is transforming the way organizations operate. In this session, industry leaders, Melanie Gilbert and Deborah Walker, share actionable strategies to streamline workflows, improve decision-making, and boost efficiency across departments. A must-watch for teams looking to harness AI for real-world business impact.

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