AI Archives - Triad Technology Partners

Bringing the Needle in the Haystack to You: How Modern CIOs Manage Complexity

In this episode, Tom Andriola—Field CIO at Dynatrace and former CIO at UC and Philips Healthcare—joins Triad to discuss how modern CIOs are navigating the AI revolution. He shares why strategy is a fluid conversation, not a rigid process, introduces the concept of a “bimodal workforce” (humans + AI agents), and explains how Dynatrace helps organizations move from firefighting to proactive problem-solving. His core message: AI won’t take your job—but someone who knows how to use it better than you might.

The AI Control Tower: How ServiceNow Is Orchestrating Government’s AI Future

In this episode, Barry Ridgway, Vice President of State and Local Government and Education at ServiceNow, joins Triad to discuss how ServiceNow is evolving from a workflow company into the “AI Control Tower for Government.” He shares insights from Knowledge 26, explains how recent acquisitions (ARMIS, VESA, and Moveworks) are helping public sector organizations govern and orchestrate AI across their enterprises, and offers a practical roadmap for meeting agencies where they are—from AI-assisted work to fully autonomous workflows.

Predictive vs. Reactive: Modernizing Enterprise Asset Management with IBM Maximo

Can a single platform help public sector organizations manage real estate, maintenance, capital projects, and aging infrastructure—all while doing more with less? In this episode, IBM’s Traves Peterson and eCIFM’s Greg Ambrose join Triad to explore how IBM Maximo Application Suite delivers exactly that. They discuss the power of consolidating siloed systems, the shift from reactive to predictive maintenance, quick wins for small municipalities, and how AI is already being woven into everyday asset management.

Data As Lifeblood: Making AI in BI Work for Your Organization

In this episode, Triad welcomes Craig Colangelo, Senior Solutions Architect at PM Square, to discuss the convergence of analytics and artificial intelligence. Craig explains why tooling matters less than strategy, how natural language chat interfaces are democratizing data access for the 70% of organizations that have traditionally been left out, and why state and local governments may actually benefit from being later adopters. He shares how AI is compressing a century of progress into just a decade—and why the time to get on the bus is now, before it runs you over.

Modulating Your AI Strategy for Long-Term Success

Navigating AI in the public sector feels overwhelming—endless vendor pitches, fragmented solutions, and no clear path forward. In this episode, Triad and ModulAIre break down a better way: a focused, four-week planning engagement that replaces homework and guesswork with interactive workshops and a clear, executable roadmap. Learn how to avoid costly missteps, build a scalable foundation, and move forward with confidence—without wasting time or budget.

AI Governance: From Hype to Reality – A Risk-Management Blueprint

This podcast demystifies AI governance by framing it as an extension of classic risk management. Expert Tom Talamantez emphasizes that success starts not with the latest tech, but with foundational steps like clean data and digitized records, and requires mapping every initiative to measurable business and customer KPIs to avoid becoming a statistic in the predicted wave of AI failures.

Box and the Future of Trusted AI in the Public Sector

Brett Conrad, from Box, and Triad Technology Partners explore how government agencies are transitioning from AI hype to real-world production in 2026. By leveraging Box’s secure, FedRAMP-authorized platform, the strategy focuses on breaking down data silos to provide the necessary “context” for AI. The discussion highlights a model-neutral approach and the use of pre-built AI agents to help public sector leaders de-risk innovation and scale modernization through manageable, high-impact “micro-efforts.”

Making Sense of Advanced Technology: Quantum Computing and IBM watsonx in the IBM Innovation Studio

IBM’s Harry Munroe explains quantum computing as a new problem-solving paradigm, not just a faster computer. He details how the IBM Innovation Studio acts as a free-thinking educational space, where clients first define their real-world challenges before any tech is discussed. The podcast highlights IBM’s open-access approach to learning and concludes with an exciting look at the imminent “quantum advantage”—the moment quantum computers will provably outperform classical ones.

The Human Side of AI: Lessons for Public Sector Leaders

Modulaire co-CEO Curren Katz discusses her philosophy for responsible AI adoption, emphasizing that success lies in focusing on clear organizational outcomes and the people served, not just the technology. She advocates for building a governed foundation to avoid “AI debt,” viewing ethics and governance as an accelerator for innovation and trust, especially in the public and education sectors.

How Help Scout Puts Customers First

How Help Scout Puts Customers First
This podcast features a conversation with Nicole Roskill, the Director of Partnerships at Help Scout. They discuss the origins of their two-year partnership, rooted in shared values of being small, customer-centric, and “scrappy” businesses. Nicole provides a clear elevator pitch for Help Scout, defining it as a shared inbox solution for managing omni-channel communications that improves team collaboration and service delivery.

Bringing the Needle in the Haystack to You: How Modern CIOs Manage Complexity

The AI Control Tower: How ServiceNow Is Orchestrating Government’s AI Future

Predictive vs. Reactive: Modernizing Enterprise Asset Management with IBM Maximo

Data As Lifeblood: Making AI in BI Work for Your Organization

Modulating Your AI Strategy for Long-Term Success

AI Governance: From Hype to Reality – A Risk-Management Blueprint

Box and the Future of Trusted AI in the Public Sector

Making Sense of Advanced Technology: Quantum Computing and IBM watsonx in the IBM Innovation Studio

The Human Side of AI: Lessons for Public Sector Leaders

How Help Scout Puts Customers First

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